Shipping & Returns
Do you ship internationally?
Yes, we ship internationally on custom rug orders. At this time, we don't offer international shipping for current inventory in our store.
How long does shipping take?
Most orders will ship within 1 - 3 business days from purchase and expect to arrive between 3 - 6 days. Shipping delays can occur and are completely out of our control.
We Ship using the United States Postal Service
USPS Priority Mail 2 - 3 business days
What is your return policy?
We accept returns on non-custom orders if you aren't satisfied with an item(s). You have 7 days from delivery to begin the return process. Please inspect your purchase as soon as it arrives to ensure that there are no issues.
Custom orders, damaged during shipping, may be returned for repairs.
All orders are well packaged, and we've never had an order arrive damaged.
Returned items must be received in the same condition as when originally purchased or they may be rejected. To return an item, email us, before shipping the item.
Do you refund?
100% Refund as long as the item(s) are returned in the same condition as when originally purchased. This applies to non-custom rugs only.
Still got questions? Contact us>
Payment Methods & Lay-Away
What forms of payment do you accept?
We accept all forms of payment that are accepted through our checkout service using Square.
Cash is accepted ONLY in person.
No checks or money orders.
HOLDS are $50/Rug for 30 Days
Did you find a rug that you want to purchase but you can't quite afford it yet?
For $50, we'll hold your rug for up to 30 days. When you complete the payment, we'll deliver the rug to you. The $50 hold is credited towards the total purchase price, so you pay no extra for your rug. However, after 30 days, if the purchase isn't completed the rug is taken off of hold and the $50 is forfeited.
$50 Holds are Non-Refundable but offer you a free convenience to save up for that rug that you've had your eye on.
Gives you peace of mind knowing that nobody will steal that rug from you!
Does Shoppersianrugs.com Manufacture their rugs?
We do not manufacture any of the rugs that are sold on our site. We do import new rugs and carpets from India as well as offering custom-made, hand-knotted rug creation through our partners in India. You can learn more about this process by visiting Shopcustomrugs.com. Your dream rug or carpet is only knots away!
Are the rugs sold by Shoppersianrugs.com new or pre-owned?
Most rugs and carpets we sell are considered pre-owned unless it was imported by us. We describe each rug with great detail so that our customers can be assured that they know what to expect. Below are some terms we used to describe the condition of each rug. While most of our rugs are considered pre-owned, many may have never been used but have been in storage for years.
Imported - All our imported items are brand new
Brand New - Never used
Like New - Excellent condition - looks new - no signs of wear
Very Good - Minimal signs of wear to pile or selvedge - intact fringe
Good - Has some signs of wear to the pile or fringe
Are there fees associated with importing a new rug?
Yes, in the United States there is a duty for importing new goods into the country. Shoppersianrugs.com will take care of the duty on your new custom rug(s) so that you won't have to worry about it.
If you're purchasing a custom rug from a different country, other than the United States, you are responsible for any duty associated with the import of your rug(s).
DHL Carrier requires payment of all duties prior to delivery of your order. If you reside in the United States, we take care of this for you.
Is Child Labor used in the production of our custom rugs?
No Child Labor or Forced Labor is used in the production of our custom rugs. We take great pride in working with our partners in India to provide a high-quality and unique product for our customers as well as a financially beneficial source of income for the weavers and their communities. Yes, we pay fair prices for production, which means the cost of production is higher, but it makes for a win, win for all parties involved.