ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Do you ship internationally?
Yes, we do ship internationally. If you can't find a shipping option available at check out then please request a quote from us by clicking here. Not all locations have pre-determined shipping prices.
How long does shipping take?
Most orders are shipped out within 2 business days and can expect your rug to arrive within 5 - 7 business days. However delays can occur and we can't guarantee delivery times.
We Ship on Tuesdays & Thursdays updated 1/10/2020
Fedex Home Delivery 2 - 5 business days
USPS Priority Mail 2 - 3 business days
What is your return policy?
We accept returns if you aren't happy with an item. You have 15 days to return the item to us. Items must be in the same condition as when originally purchased or they may be rejected. To return an item, email us.
Do you refund?
We will refund everything except shipping costs.
Still got questions? Contact us>
What forms of payments do you accept?
We accept all forms of payment that are accepted through our checkout service using either Square or Paypal. Cash is accepted ONLY in person. No checks or money orders.
$50 Non-refundable HOLDS
HOLDS are $50 per rug for 60 Days
Holds are Non-refundable meaning that you forfeit the $5o charge should you choose to no longer purchase the rug or product being held. This HOLD is a service provided at the cost of $50 per item. If an item is returned that was once on hold, the refundable amount will be the total purchase price minus the HOLD costs.
Do we make our own rugs?
No, we do not make any of the rugs that are sold on our site. All of our rugs are listed with the origin of where it was made to the best of our abilities.
Are our rugs New or Used?
Almost every rug that we sell is pre-owned. We list each rug as either Fair, Good, Very Good, Excellent, Like New or Brand New.
Is child labor involved in these rugs ?
While many children in weaving towns or cities learn to weave at very early ages the bulk of production is produced by adults; much of by women.